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About Us

Overview

Cradle View Store formally [formally: cradleviewstore.com] is an online store focused around popular merchandise such as clothing, accessories, domestic appliances and more. We aim to provide a smooth and manageable shopping experience for all of our customers. Price, customer satisfaction and great products are what we strive for with this store. We want nothing more and are always happy to work with and serve our customers.

Our store: cradleviewstore.com [formally Cradle View Store] is based in Thailand. Our only aim is to provide a smooth and worry free experience when shopping with us. We want you to leave this store feeling fulfilled and satisfied after you shop. We know the only way to do this is to provide a great service and that’s what we’re aiming for here. As well as this, we want to be as transparent and honest with you as possible.

So, we don’t lie about shipping times, packaging and our Resends, Refunds and Returns policies. We make sure to provide you with our Terms of Service, we provide 24/7 customer support via email and phone, and all our reviews are available to look at and our trust pilot page is available. If you’re still hesitant about the site, be aware that cradleviewstore.com is SSL secured with secure payment gateways such as: PayPal, Stripe Payments, SEPA, iDeal Payments and even Crypto Currencies [exclusive to Premium Members of cradleviewstore.com] – if you have any more concerns or questions please email support@cradleviewstore.com or info@cradleviewstore.com [remember to put a reference] and we’ll respond within 24 hours. You can also call +447462700766 if your inquiry is urgent.

Ownership

Cradle View Store [formally: cradleviewstore.com] is owned completely by CHAZ GROUP LTD which is a private limited company primarily based in England. For more info please click the link.

CHAZ GROUP LTD abbreviated as CGLTD does not oversee operations of this online store. CGLTD is responsible for the stores conduct, the workers, employees, officers and other members of Cradle View Store.

Store Focus

The focus of this store is solely on Anime related products. We feature many popular anime products on our site but the items you see on our store are NOT exclusive to Anime. We also offer other products to choose from which are not related to Anime. More importantly over time we have seen multiple Anime related websites which sell Anime related products on their stores. We often see that the stores are poorly and unprofessionally run and this is why we started Cradle View Store. We not only offer a wide range of products related to Anime but we offer them at nearly unbeatable prices! We very much value customer satisfaction and we will work tirelessly to make sure that every order is to your standards.

We offer a 45 day money back guarantee if you are unhappy with the item or you want to return it. As well as this we offer you a full refund or resend if the item is damaged or missing a part, which as we stated previously is highly unlikely. If this is the case however, you will either receive a full refund straight to your bank account, or you can choose to have us resend the item to you, free of any charge! This way, we both win, you are happy and we don’t loose a valuable customer.

If you have any questions regarding this please email us: info@cradleviewstore.com

Or visit our Resend, Refunds and Returns page here

Products

Most products on this store are related to Anime but you can find some that aren’t. Prices obviously vary on this store but we offer a wide range of different products. We try to make everything as affordable as possible. If you’re looking for info on refunds or resends the please read our Policy on Refunds, Resends and Returns here.

Customer relationship

We value our customers very much and thats why are policy is very lenient. Please reach out to us if you have a question about an order or product or any other inquire for that matter. You can get in touch using these 3 methods:

  1. support@cradleviewstore.com
  2. info@cradleviewstore.com (please put an appropriate reference)
  3. inquiries@cradleview.net (please put an appropriate reference)
  4. You can call us on +447462700766 or 07462700766 (please only call if you receive no response via email first for at least 2 days or if your inquiry is very urgent.)

We always aim to respond within 24 hours but if for some reason we do not please use the information above to assist you. Also, please speak very clearly and in English, you will be treated the same way. Your number may also be blocked if you continually call even after the matter you are calling about has been resolved or the dispute closed.

Reviews

You can leave us a review on Trust Pilot here:

https://uk.trustpilot.com/review/cradleviewstore.com

After you have submitted your order or you have review it please feel free to leave us a review on Trust Pilot and we will give you a coupon for 50% off any item! You will have to email us a screen shot of your review. [Terms & Conditions Apply – see Reviews section]

Disputes

You can open a dispute by emailing us using our email:

disputes@cradleviewstore.com

Please make sure you include the relevant info about your dispute and your order number, tracking number (if you got one) and any other relevant information such as your email, age, name etc. Please do not be vague in your emails, get straight to the point. The more straightforward you are with us the easier it will be to resolve your issue.

Partnerships

If you would like to start a partnership please email:

info@allshoplovers.com

Please send any relevant info about your potential partnership with us and we will respond within 24 hours.

Welcome to cradleviewstore.com. We are a team of enthusiastic developers and entrepreneurs who decided to convert their common experience into this web store.

We hope you’ll like it as much as we do and have a great shopping experience here. Our prime goal is to create a shop in which you can easily find whatever product you need and for a great affordable price.

The owners of this site are based in Thailand, however we have multiple retail and fulfilment houses in the United States Of America, England and other countries in Europe and Asia.

We see many online stores selling popular products related to topics like Anime often, but not always for a desired or affordable price and usually with vested interest other than the customers needs. We really don’t approve of this at all and we want and aim to provide customers with these elements when shopping in our store:

  • To find the product easily via categories, description or tag
  • To pay for the product using the easist, safest and most secure payment methods (Stripe Payments, PayPal, Ideal Payments etc).
  • To enjoy free shipping no matter which country or region your in.
  • To receive fast, useful and above all helpful responses when you email us
  • As a returning customer – to be treated with respect.
  • To enjoy product bundles when they become available.
  • To be able to get and use coupons.

We hope you can enjoy and use our site to your hearts contempt. If you are having problems using the site please email us at:

support@cradleviewstore.com

And we will respond within 24 hours with our response. Please do not respond to the auto-responder (this is a automatic response and can’t help you.)

Quality products at great prices is the focus with this site and we hope you can see this. We aim to beat prices of other online stores selling similar merchandise products and provide a better option for anime lover out there.

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